Everything was dealt with utmost efficiency and professionalism.

When I moved to Baroque Gardens in August 2016, I expected to be in for a rough ride.
The agent responsible for the initial part of the rental process was Crest Residential and they took a long time to sort each step from the offer to the signature of the agreement, making for a very stressful move.
As soon as Ezytrac took over, though, everything was dealt with utmost efficiency and professionalism.
During the first part of my tenancy, property coordinator Machaela was my first point of contact at EzyTrac, who handled my initial questions always answering to my e-mails promptly and politely.
I stayed almost two years in that property and during that time I never had any problem with EzyTrac whatsoever.
When I decided to move on, lettings coordinator Sarah took me through all the steps of ending the tenancy, making for a smooth and easy transition.

During my last month at the property, when the property was put back of the market, a reasonable number of viewings were scheduled at sensible times. The agents showing the property were friendly and quick causing almost no inconvenience.

The inventory check-out was fair and the rent deposit was returned on time with reasonable pre-agreed deductions.
Overall, working with EzyTrac was a very positive experience and I reassure that moving to a property managed by them will result in a straight forward and peaceful tenancy.

Prioritises customer satisfaction

Gladfish prides itself as a company that prioritizes customer satisfaction. The team totally embodies this principle. Completely professional in their manner, open to and approachable for discussion and always available should any questions arise. A perfect example of why Gladfish has the great reputation it does.

Always there when needed.

Olivia has been great, and did everything she could to help make things quicker and easier for me, always responded straight away to emails and calls so always there when needed.

We have since increased this to 3

Though we were initially only looking at a single purchase, we have since increased this to 3, because the team make us feel very confident in what we, and they, are doing. We would recommend them to anyone.

Very polite and helpful and easy to communicate with.

We have received a great service , and updates when promised....excellent thanks.
Very polite and helpful and easy to communicate with.

Wonderful support and service

Great team and special thanks to Caroline! Communication and support was seamless throughout process. Credit to the Ezytrac team. Thank you!

Great interface with developers

As landlords who work abroad, Caroline has been invaluable in keeping up communication with developers on our behalf. Our purchase went smoothly due to her hard work.

Start and increase my property portfolio

Been using Gladfish for 5 years. Very good company. Help me to start and increase my property portfolio. Always available for advice or if I have specific issues. Learnt a lot from them. Will continue to use.

Purchase process exciting and painless

Gladfish indeed did a great job. It's not my first buy-to-let property when I met them the first time, but I've learned the fundamentals of being a property investor from them. The whole purchase process exciting and painless. The team was very relaxed (which made me relax) but responsive to my questions. Great!

You can always count on

A neophyte in the property business like me would be confounded by the maze of documents and processes involved in a typical transaction. However, you can always count on the resilience and competence of the Gladfish Team, especially the duo of Caroline and Neelam, to sort you out. Diligent, efficient, dogged and reliable. They are a wonderful bunch.