Effort beyond their role

I found my dealings with Gladfish, very professional. They were always there to answer all my questions and their property consultants are fantastic. They always made a great effort beyond their role.

Start and increase my property portfolio

Been using Gladfish for 5 years. Very good company. Help me to start and increase my property portfolio. Always available for advice or if I have specific issues. Learnt a lot from them. Will continue to use.

Everything was dealt with utmost efficiency and professionalism.

When I moved to Baroque Gardens in August 2016, I expected to be in for a rough ride.
The agent responsible for the initial part of the rental process was Crest Residential and they took a long time to sort each step from the offer to the signature of the agreement, making for a very stressful move.
As soon as Ezytrac took over, though, everything was dealt with utmost efficiency and professionalism.
During the first part of my tenancy, property coordinator Machaela was my first point of contact at EzyTrac, who handled my initial questions always answering to my e-mails promptly and politely.
I stayed almost two years in that property and during that time I never had any problem with EzyTrac whatsoever.
When I decided to move on, lettings coordinator Sarah took me through all the steps of ending the tenancy, making for a smooth and easy transition.

During my last month at the property, when the property was put back of the market, a reasonable number of viewings were scheduled at sensible times. The agents showing the property were friendly and quick causing almost no inconvenience.

The inventory check-out was fair and the rent deposit was returned on time with reasonable pre-agreed deductions.
Overall, working with EzyTrac was a very positive experience and I reassure that moving to a property managed by them will result in a straight forward and peaceful tenancy.

Great interface with developers

As landlords who work abroad, Caroline has been invaluable in keeping up communication with developers on our behalf. Our purchase went smoothly due to her hard work.

Best service team

One of the best service team I have ever come across. They understood what the client needs in order to make decisions. Clear and concise communication drawing out the key points. Very knowledgeable and competent team to work with

Communicates regularly

Sharon is a great person to work with. She communicates regularly and has kept me informed of the progress of my property exchange/completion. Ezytrac is good at this and also at providing regular monthly statements, invoicing, and reporting for billing purposes. Makes my job easier as a landlord.

I can rely on

I have been working with Gladfish for years now, and I have to say, I have never looked back. I would recommend them to anyone, from first-time investors to seasoned investment professionals. I started off as a very nervous first-time buyer back in 2012, and over the last few years, their property consultant has helped me develop my confidence and knowledge in property investment by being a huge support. They are friendly, professional and approachable, but most importantly, passionate about what they do which is what I believe distinguishes Gladfish from other companies. Property Consultants always have time for their clients, on occasions, I have been known to call them up at 10 pm at night with questions about an upcoming property purchase! The whole of the Gladfish team seem client-focused, and they are also extremely well connected. From the day you become a client, all the hassles of property purchasing/investment get taken off your plate (if that’s what you want) and it just makes everything so much less stressful. I’m so glad to know I have a company I can rely on to buy my properties off for life.

Made our retirement a decent one

There is no doubt we have entered into this whole enterprise because of Gladfish. Gladfish is always happy to impart their expertise to help us provide a better future and make our retirement a decent one. A big thank you for the dream of a better future for my family.

Quick to answer any queries

Brilliant communication skills, fast-paced environment and quick to answer any queries I may have had. Thank you for your help.

Good communication

Very helpful and informative team with good communication between customer & consultant.