Great interface with developers

As landlords who work abroad, Caroline has been invaluable in keeping up communication with developers on our behalf. Our purchase went smoothly due to her hard work.

Communicates regularly

Sharon is a great person to work with. She communicates regularly and has kept me informed of the progress of my property exchange/completion. Ezytrac is good at this and also at providing regular monthly statements, invoicing, and reporting for billing purposes. Makes my job easier as a landlord.

Helpful good service

I would like to say Sarah has been very helpful in helping me to get my deposit back from the landlord. She has been good at replying to emails.

Wish I kick started working with them earlier

I started working with Gladfish in April-2016. I was allocated Ryan as the account manager. He is absolutely brilliant. I was looking for someone that I could trust to give me the correct advise and help me fast track into property investment. Ryan excelled at this. He was also very accommodating of my working hours, and we've had several calls after 8 pm. I have no regrets working with Gladfish. I only wish I kick-started working with them earlier.

Purchase process exciting and painless

Gladfish indeed did a great job. It's not my first buy-to-let property when I met them the first time, but I've learned the fundamentals of being a property investor from them. The whole purchase process exciting and painless. The team was very relaxed (which made me relax) but responsive to my questions. Great!

Prioritises customer satisfaction

Gladfish prides itself as a company that prioritizes customer satisfaction. The team totally embodies this principle. Completely professional in their manner, open to and approachable for discussion and always available should any questions arise. A perfect example of why Gladfish has the great reputation it does.

Everything was dealt with utmost efficiency and professionalism.

When I moved to Baroque Gardens in August 2016, I expected to be in for a rough ride.
The agent responsible for the initial part of the rental process was Crest Residential and they took a long time to sort each step from the offer to the signature of the agreement, making for a very stressful move.
As soon as Ezytrac took over, though, everything was dealt with utmost efficiency and professionalism.
During the first part of my tenancy, property coordinator Machaela was my first point of contact at EzyTrac, who handled my initial questions always answering to my e-mails promptly and politely.
I stayed almost two years in that property and during that time I never had any problem with EzyTrac whatsoever.
When I decided to move on, lettings coordinator Sarah took me through all the steps of ending the tenancy, making for a smooth and easy transition.

During my last month at the property, when the property was put back of the market, a reasonable number of viewings were scheduled at sensible times. The agents showing the property were friendly and quick causing almost no inconvenience.

The inventory check-out was fair and the rent deposit was returned on time with reasonable pre-agreed deductions.
Overall, working with EzyTrac was a very positive experience and I reassure that moving to a property managed by them will result in a straight forward and peaceful tenancy.

Excellent service

Excellent customer service, professional advise, customer, follow up and post transaction monitoring by Manny