When I moved to Baroque Gardens in August 2016, I expected to be in for a rough ride.
The agent responsible for the initial part of the rental process was Crest Residential and they took a long time to sort each step from the offer to the signature of the agreement, making for a very stressful move.
As soon as Ezytrac took over, though, everything was dealt with utmost efficiency and professionalism.
During the first part of my tenancy, property coordinator Machaela was my first point of contact at EzyTrac, who handled my initial questions always answering to my e-mails promptly and politely.
I stayed almost two years in that property and during that time I never had any problem with EzyTrac whatsoever.
When I decided to move on, lettings coordinator Sarah took me through all the steps of ending the tenancy, making for a smooth and easy transition.

During my last month at the property, when the property was put back of the market, a reasonable number of viewings were scheduled at sensible times. The agents showing the property were friendly and quick causing almost no inconvenience.

The inventory check-out was fair and the rent deposit was returned on time with reasonable pre-agreed deductions.
Overall, working with EzyTrac was a very positive experience and I reassure that moving to a property managed by them will result in a straight forward and peaceful tenancy.

Very good help and service from James.

The high quality free educational material is fantastic! The guidance from the whole team is excellent. It's great doing business with you guys and I look forward to a long fruitful relationship!

Very good help and service from James.

Gladfish prides itself as a company that prioritizes customer satisfaction. The team totally embodies this principle. Completely professional in their manner, open to and approachable for discussion and always available should any questions arise. A perfect example of why Gladfish has the great reputation it does.

James at Gladfish was really supportive. He took an interest and really listened to our needs. He had a really good knowledge of how things worked and put our mind at rest by answering all of our questions. The team works at your pace is not pushy and seek to provide you with all the information you need to make a balanced decision. It was a great experience working with James and the team and we would definitely recommend them if you want a well thought out strategy that works.

It has been an educational experience so far. On the whole, the service has been professional and personalised. I have been very impressed with the staff, pleasant, professional, approachable, and just a pleasure to talk to.

Gladfish have been responsible for successfully building my increasing property portfolio, without whom it would have been decidedly more challenging, stressful and I suspect significantly less profitable! Dedicated support and strategic advice from Ryan and his wider managed team have guided me through my entire journey from a baseline knowledge of property investment to being able to make informed long-term strategic decisions and restructuring to both protect and develop my investments. Whenever a conversation crops up about property investment I always recommend that the starting place should be a conversation with Ryan and Gladfish.

The Gladfish team have got to be the most efficient, competent and friendly team I have ever had the pleasure to do business with. My property consultant phones me on a regular basis to keep me current with any ongoing developments within the property market and any good property deals that maybe of interest. It is a level of service other companies must only dream of being able to deliver to their clients.

Very helpful and informative team with good communication between customer & consultant.