Reliable and proactive

Helen has handled renewals on most of our properties for us for some time. We find her reliable and proactive, and we are able to depend on her advice and recommendations around renewals and increases.

Very efficient !

A recent increase to the number of properties in our portfolio resulted preferential management rates but a slight delay in applying the new rates initially led to discrepancies - details of these were sent to Melanie who acknowledge receipt of the email by return and then resolved all queries in what can only be described as a very prompt & efficient.

Professional, friendly, effective

I have been using Ezytrac since they started.... Oh, nearly 9 years ago. They have helped me manage a number of buy-to-let properties throughout the UK. They were always professional, responsive, and readily helpful. Moreover, in the last year or two, they have shed some, er... dead wood, and worked to improve their already excellent standards. In the last year I have sold 2 of the properties they managed (which means a loss in income to them) but they were still helpful, and supportive of my needs.

Very satisfied with service

Ritesh and Caroline assisted me on my purchase of an apartment in London. Very personalised service and patient to guide me along as a foreign buyer who's not as familiar with the UK rules. Very prompt response and professional advice. Overall satisfied with the service rendered to purchase this property

Made everything easier especially for living overseas.

I purchased 3 properties through Gladfish/Ezytrac. Caroline was very supportive and was very prompt and professional during the time of the transactions. She made everything easier and followed up with everything in a timely manner especially for living overseas.

Thank you Caroline for all your support, you are the reason I keep purchasing properties from Ezytrac because of your help.

Has been faultless

I am buying 3 proprties off plan via Gladfish. The Gladfish team handed me over to Caroline before exchange. She has been faultless. No room for improvement. Keep up the good work Caroline. Don't let all this praise get to your head (joke).

Outstanding service

Caroline is outstanding with the provisional way she deals with clients, Caroline kept me up-to-date with the sale of my property. A real credit to Ezytrac and a great lady to speak to on the phone.

I needed professional help - and that's exactly what ezytrac have provided

As a new landlord, I felt I needed professional help - and that's exactly what Ezytrac have provided so far. Friendly, helpful and patient team the whole way through. From progressing property completion, preparing the property for tenants, managing estate agents, moving in tenants legally, and dealing with property and tenant issues whilst settling in (and more) Ezytrac have been brilliant. Professional, supportive, and friendly people involved through all the steps; special thanks to Caroline, Sharon , Joe , Olivia , Philippa and Robert for their patience and support!